IMPACT ACADEMIES & CAMPS (‘IMPACT A&C’) REPRESENTED BY RUGAN LTD
TERMS & CONDITIONS
Important notice: These terms and conditions contain a binding arbitration provision and a class action waiver. Please read it carefully because it affects your legal rights as detailed in the binding individual arbitration section below.
Effective Date: 1st August 2024GENERALThis Agreement governs your access to and use of: (a) the impactacademies.co.uk’ (b) the various "impact Academies & Camps" mobile software applications, ("Mobile Applications"): and (c) any private access portals for "Impact Academies & Camps" centres students and parents ("Portal(s)"). In this Agreement we use the terms "we" or "us" to refer to Rugan Ltd trading as Impact Academies & Camps. We use the term "Platform" to refer to the Sites, Mobile Applications, and Portal(s) together, individually, and in any combination. This Agreement is intended to apply broadly and it governs any and all access and use of the Platform, the information or content contained in the Platform, and all aspects of the Services (defined below).
By using the Platform, you agree to this Agreement.
If you do not agree to this Agreement, you may not use the Platform. You represent that you have the capacity to be bound by this Agreement and are legally authorized to make any and all reservations and purchases, or if you are acting on behalf of a company or other person or entity, that you have the authority to bind, and make such reservations and purchases on behalf of, such company, person or entity. In order to determine your compliance with this Agreement, we may monitor your access and use of the Platform and Service(s) in accordance with our Privacy Policy.
THIS AGREEMENT ESTABLISHES AN ONGOING LEGAL CONTRACT BETWEEN YOU AND RUGAN LTD (trading as IMPACT ACADEMIES & CAMPS). BY USING, VISITING, OR BROWSING THE PLATFORM OR SERVICES, YOU ACCEPT AND AGREE TO BE BOUND BY THIS AGREEMENT. IF YOU DO NOT AGREE TO THESE TERMS, YOU SHOULD NOT USE THE PLATFORM OR SERVICES.
Certain features of the Platform and/or Service(s) may be subject to additional terms that will be provided in connection with such features. Any and all such additional terms are incorporated by reference into this Agreement. In the event of a conflict between the additional terms and any provision in this Agreement, the additional terms will prevail, but only with respect to the Sites, the Portal(s) and/or any Service (defined below) to which the additional terms apply.
Rugan Ltd (trading as by Impact Academies & Camps) reserves the right, at any time, to modify, alter, or update this Agreement without prior notice. Modifications shall become effective immediately upon being posted in the Platform. Your continued use of the Platform and/or any Service (defined below) after amendments are posted constitutes an acknowledgement and acceptance of the Agreement and its modifications. Except as provided in this paragraph, this Agreement may not be amended.
Admission1. Admission to Impact Academies & Camps is subject to availability of the centre(s), tutor(s), course(s) and the suitability of students.
2. Impact Academies & Camps may refuse admission to any student it may reasonably deem to be unfit for the course. Impact A&C reserves the right to take steps it reasonably believes to be necessary to maintain discipline, ensure safety and wellbeing of staff and students.
3. Impact Academies & Camps may choose to hold an assessment session prior to enrolling a student onto a course & has the right to charge for this service.
4. Attendance at a taster session does not guarantee a place on a course.
5. Due to limited spaces, Impact Academies & Camps often works on a “first come, first served” basis. The centre reserves the right to allocate a reserved space to another student if full payment has not been made.
6. A place on the course is only confirmed once full course payment has been received (or in some cases, when the registration fee is received).
7. Impact Academies & Camps reserves the right to cancel a confirmed booking (even after full payment has been made) for reasons such as, but not limited to, overbooked sessions, tutor availability or unforeseeable circumstances.
8. No student may be admitted until the Enrolment Form has been completed and the terms and conditions acknowledged and ticked by a parent or legal guardian at the payment stage, and returned to Impact Academies & Camps, together with the enrolment fee of £55.00.
Fees1. All payments are in the form of a subscription and are taken via recurring automated payments through Stripe. Payments are collected automatically on the same day of each month from when the parent started the subscription and made the first payment. E.g. - if the first payment was made on 4th September, the recurring payments will be collected on the 4th of each month. Enrolment and other fees will be processed separately.
2. Paying Annually - Full payment must be received within 14 calendar days of receiving the invoice to receive a discount, if and when applicable. This payment can be received via a Stripe payment link or Bank Transfer. The payment for the full 9 months program will be set-up as a one-time payment.
3. Paying Monthly or Termly (every 3 months) - Monthly fees are paid a month in advance via Stripe subscription method. This is set-up as a recurring payment (every month / every 3 months) that will be automatically processed through Stripe as a recurring automated payment. Payments are collected automatically on the same day of each month from when the parent started the subscription and made the first payment. E.g. - if the first payment was made on 4th September, the recurring payments will be collected on the 4th of each month. Enrolment and other fees will be processed separately.
Your right to cancel1. You can cancel within 14 days after your membership starts. We will refund all payments for membership (including joining fees) received from you less an amount to cover the lessons you already attended up until the time you cancel. We will make the refund within 14 days by the same method you used for payment.
2. If you want to cancel a membership after the initial 14 days cooling-off period, the below Cancellation rules apply.
Cancellations and Refunds1. Students/parents are entitled to a free cancellation at any time, following the notice process outlined below. Parents can stop the automated payments themselves in Stripe, but they also must notify Impact A&C no later than 14 days in advance of the next payment that they want to withdraw from the course. It is students or his guardian’s responsibility to register with a valid email when making payments and keep that email functionable to ensure he receives the payment reminders. If any changes to student or his guardian’s ways of communication occur, we strongly encourage him to contact us and provide the updated information at london@impactacademies.co.uk
Once the automated subscription is cancelled by the parent directly and upon notifying Impact A&C, the parent will still be able to access and attend the lessons that are paid already. No refund will be issued for the remaining lessons that are already paid for.
Upon receiving a cancelation request from the student or his guardian and is confirmed by Impact Academies & Camps, the following will happen:
- For monthly instalments (as part of monthly rolling, 3 months, 9 months packages), the free cancellation will be processed with no penalties applied. You will still access the services in the current month, but any subsequent lessons in the following months (starting from 1st of the month) will be cancelled for free.
- For in-full payments (as part of 3 months, 9 months packages), the free cancellation will be processed with no penalties applied. You will still access the services for the remainder of the pre-paid period (3 months or 9 months).
You will not be entitled to refunds for purchased Services which you elect to cancel. Our Franchised Locations use registrations to predict and obtain the resources needed to provide the Services to students. Therefore, refunding student cancellations may have a negative impact on the Services provided to other students.
If you elect to cancel your Services in the middle of a pre-paid period, you can choose to continue to access the Services for the remainder of the pre-paid period, or have your access terminated but with no refund or proration of charges. This applies to subscriptions for 3 months and 9 months, paid in full.
2. If a parent/student decides to discontinue their payments, Impact Academies & Camps has the right to withdraw the student from the course, and demand payment for any unpaid sessions it has already delivered.
3. Withdrawal from the course is only accepted upon a written confirmation from the parent/student, informing Impact Academies & Camps of their intention for withdrawing from the course. Notice must be received:
Your notice is not effective until we have received it. We strongly advise that when you give notice, you wait for our confirmation. We aim to respond within 48h, but if you don’t receive a response via email within 48h, you need to call to let us know at +447440023258
4. If a parent/student decides to withdraw from a course (whether through a written statement or otherwise), and then decides to re-join the course, Impact Academies & Camps reserves the right to request full payment for any sessions missed in between.
5. Impact Academies & Camps does not provide any discounts or refunds for missed classes.
6. Provided Impact Academies & Camps has agreed for a parent to make payment(s) post training and payments are not made on the agreed time, Impact Academies & Camps has the right to legally demand any outstanding balance, as well as the cost for such procedures. Same rule will apply in the situations where the automated payments (subscriptions) fail and the recurring payment is not processed, Impact A&C has the right to legally demand any outstanding balance.
7. The centre reserves the right to cancel a student’s place on a course if full payment (or an agreed payment plan) has not been made.
8. No payment made to Impact Academies & Camps is refundable.
9. At times Impact Academies & Camps may provide methods of catch up lessons, such as a private lesson or holiday camps. Impact Academies & Camps may charge for these services. If Impact Academies & Camps does not charge for this service and a customer withdraws from the course before making full payment for the course, Impact Academies & Camps will have the right to demand payments for the catch up lessons initially offered for free.
Price packages (in the form of subscription)1. We offer flexible: subscriptions:
- Monthly (4 lessons)
- 3 months (12 lessons)
- 9 months (36 lessons).
All prices are shown on our website and might be subject to change.
For subscriptions for 3 months and 9 months there are 2 options available:
- Monthly instalments
- Payment in-full
2. Monthly, 3 months and 9 months subscriptions must be completed prior to the start of the course. The start date must be within 1 week from making the first payment. If payment is made during periods when coding lessons are not being held, the start date will be deviated to the first day when the lessons are resuming.
3. Impact Academies & Camps does charge late payment fees. Please check below section for ‘Late Fees’.
4. Impact Academies & Camps reserves the right to withdraw students if a payment has been missed.
5. It is your responsibility to monitor recurring payments are being made regularly. Please contact your own bank to ensure the payments are not being held up or rejected.
Subscriptions / Recurring Automated Payments1. By setting up a subscription through Stripe, you provide your consent to Impact Academies & Camps to initiate a payment or series of payments on your behalf. Please check all terms and conditions when you complete the first payment. You provide your consent by ticking the box that you have fully read and understood our Terms and Conditions and Privacy Policy.
2. The default anticipated frequency of payments is once a month or 3 months, however the exact frequency will be displayed when you’re setting up your subscription / recurring payments plan. Payments are collected automatically on the same day of each month from when the parent started the subscription and made the first payment. E.g. - if the first payment was made on 4th September, the recurring payments will be collected on the 4th of each month. Enrolment and other fees will be processed separately.
3. The amount to be taken from your account will be displayed to you when setting up your subscription plan.
4. Students or their guardian who initially set-up the subscription, will receive an email reminder about every upcoming payment 3 days before the payment.
5. If you choose to change subscription, you must send an email confirming the the preferred package you want to go after and the following will be actioned and confirmed back by Impact Academies & Camps:
- Email confirming the new payment details.
- Upon receiving the full payment for the new subscription, the current subscription will be terminated. The new subscription will be made effective 1st of the following month.
- Any pre-paid lessons from previous subscription will be transferred to the following month.
Methods of payment- Credit Card / Debit Cards
- Direct Bank Transfer - bank details below
- Account Name: Rugan Ltd
- Bank: Monzo Bank, Broadwalk House, 5 Appold St, London, EC2A 2AG
- Sort Code: 04-00-03
- Account Number: 01262125
- BIC: MONZGB2L
- IBAN: GB85 MONZ 0400 0301 2621 25
Late Fees1. Where a Subscription payment has been pending and therefore we are unable to collect your payment for 8 consecutive days of the month, a late fee of £20.00 will be added to your account.
Late fees are applied to each monthly instalment that is late for example 1 month in arrears = £20.00, two months in arrears = £40.00, three months in arrears = £60.00 and so on, for payments that are 2.4 months in arrears the months will be rounded up and late fees applied accordingly.
Financial difficulties1. If at any point you have difficulty in meeting your agreed payments, please contact a member of staff on 07440023258 or email London@impactacademies.co.uk
Please note: if we have not heard from you before your payment is due, late fees will apply.
Online sessions1. Online sessions refers to studying a course outside of Impact Academies & Camps premises.
2. Students, or their parents / guardians, are responsible for ensuring they have access to the required hardware and software to study the course. This includes, but not limited to, computers, laptops, monitors, apps, programs, internet connections, headsets, microphones and gears. All expenses are to be paid for by the student or their parent/guardian. Impact Academies & Camps holds no responsibilities to cover the cost for this in any way or form. This includes, but not limited to, paying the supplying company or individual, reimbursements or discounts.
3. Students, or their guardians, are responsible to ensure a stable internet connection is available when joining online classes.
4. Students must be in a quiet room away from any distractions or noise.
5. Parents may need to be present to help students with any technical difficulties.
6. Impact Academies&Camps tutors or representatives will have the right to mute or remove students from online classrooms if they reasonably deem it to be in the interest of the company or other students.
Private Tuition1. You may reschedule your class free of charge if you provide a minimum of 24 hours notice. This notice must be submitted in writing by emailing
london@impactacademies.co.uk and must include the correct student and session details.
2. Failure to provide 24 hours notice for class rescheduling will be considered a “No Show” and will count towards your paid hours.
3. If your child has up to 2 “No Show” records, they may still complete the course and achieve their accredited qualification. Any additional “No Show” records will require makeup sessions. There will be a £25 re-booking fee per missed class.
Authority, Suspension & Expulsion1. Impact Academies & Camps reserves the right to take steps it reasonably believes to be necessary to maintain discipline, ensure safety and wellbeing of staff, students & equipment.
2. Impact Academies & Camps reserves the right to suspend or remove any student whose attendance, work or behaviour is, in their reasonable opinion, unsatisfactory. Under such circumstances, Impact Academies & Camps will be under no obligation to return any fees & will have the right to demand payments for any unpaid sessions already delivered.
Trial Lessons1. We may offer you a one-hour or two-hour long free trial lesson. The free trial lesson is available for children between the ages of 5 to 17.
2. Students outside of this age group may need to pay for their trial lessons, which is £25.
3. The trial lesson must be booked by an adult, either a parent or legal guardian, who will be responsible for the child during the session.
4. Each child is entitled to one free trial lesson only.
5. Additional trial lessons beyond the initial one are available for a fee of £25.
6. We reserve the right to cancel or re-schedule trial lessons for reasons such as instructor unavailability or technical issues. In such cases, we will make reasonable efforts to notify you in advance.
7. We reserve the right to cancel trial lessons if we deem you ineligible for reasons such as detection of spam or your geographical location.
8. Parents may reschedule a trial lesson once, free of charge, provided they do so at least 24 hours in advance of the originally scheduled lesson time.
9. All trial lessons are recorded for quality assurance and security purposes. Our tutors do not have the option to cancel recording during the lesson. Recordings are only kept for 14 days. For quality assurance and security purposes, some of the recordings could be kept for longer.
10. Parents or legal guardians may request the deletion of recorded lessons by contacting our customer support team. However it will be at the discretion of the Academy, with fair reasoning, to decide whether the recording should be deleted.
11. Any materials, content, or resources provided during the trial lesson remain the intellectual property of Impact A&C and may not be used or distributed without prior consent.
12. While we strive to provide a safe and engaging learning environment, we are not liable for any injuries, damages, or losses that may occur during the trial lesson.
13. You acknowledge that participation in the trial lesson carries inherent risks, and you assume full responsibility for your child’s participation. We strongly recommend you review our full list of policies to ensure full compliance with Impact Academies & Camps rules.
14. We may terminate or suspend your access to the trial lesson service for violation of these Terms or for any other reason at our sole discretion.
Promotions and Offers1. We may occasionally offer special course promotions, discounts, or free lessons for our coding classes for kids. These promotional offers are available for a limited time and are subject to limited availability due to the small size of our groups. At the time of your inquiry, our Sales team will confirm the exact timelines, offer deadlines, and any conditions that may apply. We reserve the right to withdraw or modify our promotions at our discretion.
Photography & Videoing at Software Academy1. From time to time Impact Academies & Camps will take photos, videos, audio recording, interviews, written reviews & feedback of children during their time with us.
2. This content is solely for the use of advertising and marketing which may appear on third party material such as websites and leaflets.
3. By enrolling your child onto a course with us, you are providing your consent to this. For further information on this or to opt out please email us detailing this to: London@impactacademies.co.uk
4. Please provide the following information in your email: Name of Child, Course Booked & Date of Booking
Personal Property1. It is advisable that students do not bring with them any valuables.
2. Impact Academies & Camps holds no responsibility for the loss and damage of any personal property.
Processing information
Impact Academies & Camps will ensure that your data is processed fairly and lawfully. We will process information only where:
1. the law allows us to, or
2. you have given your consent by agreeing to these Terms and Conditions and our Privacy Policy, or
3. we have received a court order
Ensuring your personal information is safe and accurate1. Impact Academies & Camps ensures that information held on our computer systems, drives and in our paper filing systems is secure to guard against unauthorised or unlawful processing or accidental loss, destruction of, or damage to personal data.
2. In order to carry out its functions, Impact Academies & Camps may receive information about you from others or give information to others, but we can only do this in accordance with the law.
3. Any third parties from whom we receive personal data or to whom we pass personal data are also required to comply with the Data Protection Act and the latest regulations relating to the data protection in the UK.
4. Impact Academies & Camps only collects and records personal information that is necessary to carry out its functions, nothing more.
5. The information that we record is based on fact and, where opinion is recorded, it is relevant and backed up.
Data sharing1. Impact Academies & Camps will only share personal data with those organisations that it is legally required to, and where sharing personal data is necessary we will comply with the Data Protection Act.
Retaining information1. We will only retain information if a business need exists and required by law. It is not kept longer than is necessary for that purpose and in accordance with the legal requirements.
Force Majeure1. We will not be liable for damages for any delay or failure to perform our obligations hereunder if such delay or failure is due to cause beyond our control or without its fault or negligence, due to force majeure events including but not limited to acts of war, acts of god, earthquake, riot, fire, festive activities sabotage, labour shortage or dispute, internet interruption, technical failure, breakage of sea cable, hacking, piracy, cheating, illegal or unauthorized.
Dispute Resolution and Jurisdiction1. It is expressly agreed to by you hereto that the formation, interpretation, and performance of these Terms of use and any disputes arising therefrom will be resolved through Arbitration. It is further agreed to by you that the contents of this section shall survive even after the termination or expiry of the Terms of use and/or Privacy Policy.
Arbitration: In the event that the Parties are unable to amicably resolve a dispute, the said dispute will be referred to arbitration by a sole arbitrator to be appointed by us, and the award passed by such sole arbitrator will be valid and binding on all parties. All cost of the Arbitration shall be borne solely in accordance with the Arbitrators award. The arbitration shall be conducted in English, and the seat of Arbitration shall be the city of Hyderabad, Telangana, India.
You expressly agree that the Terms of use, Privacy Policy and any other agreements entered between the Parties are governed by the laws, rules, and regulations of the UK.
If you have any questions about these Terms of use, the practices of the website, or your experience, you can contact us by emailing at london@impactacademies.co.uk
Complaints1. We are committed to making sure our members are satisfied with the service we provide, but we are realistic enough to know that things don’t go according to plan all the time. If you have a complaint, we want to know about it as soon as possible so that we may fully investigate it and sort the matter out.
2. If you have a complaint, please check our Compliants procedure and form that you can submit here:
https://impactacademies.co.uk/london/policiesOther Policies
1. We strongly encourage you to read our other policies here:
https://impactacademies.co.uk/london/policiesIf you have any questions, you can always reach out at
london@impactacedemies.co.uk and one of our team member will happily assist you.