Admission
1. Admission to Impact Academies & Camps is subject to availability of the centre(s), tutor(s), course(s) and the suitability of students.
2. Impact Academies & Camps may refuse admission to any student it may reasonably deem to be unfit for the course.
3. Impact Academies & Camps may choose to hold an assessment session prior to enrolling a student onto a course & has the right to charge for this service.
4. Attendance to a taster session does not guarantee a place on a course.
5. Due to limited spaces, Impact Academies & Camps often works on a “first come, first served” basis. The centre reserves the right to allocate a reserved space to another student if full payment has not been made.
6. A place on the course is only confirmed once full course payment has been received (or in some cases, when the registration fee is received).
7. Impact Academies & Camps reserves the right to cancel a confirmed booking (even after full payment has been made) for reasons such as, but not limited to, overbooked sessions, tutor availability or unforeseeable circumstances.
8. No student may be admitted until the Enrolment Form has been completed and the terms and conditions signed by a parent or legal guardian and returned to Impact Academies & Camps, together with the enrolment fee of £55.00.

Fees
1. Impact Academies & Camps does not bound parents to a contract for agreed monthly payments.
2. Student/parents are free to stop payment at any time, without any obligations for further payments for upcoming classes or sessions.
3. If a parent/student decides to discontinue their payments, Impact Academies & Camps has the right to withdraw the student from the course, and demand payment for any unpaid sessions it has already delivered.
4. Withdrawal from the course is only accepted upon a written confirmation from the parent/student, informing Impact Academies & Camps of their intention for withdrawing from the course.
5. If a parent/student decides to withdraw from a course (whether through a written statement or otherwise), and then decides to re-join the course, Impact Academies & Camps reserves the right to request full payment for any sessions missed in between.
6. Impact Academies & Camps does not provide any discounts or refunds for missed classes.
7. Provided Impact Academies & Camps has agreed for a parent to make payment(s) post training and payments are not made on the agreed time, Impact Academies & Camps has the right to legally demand any outstanding balance, as well as the cost for such procedures.
8. The centre reserves the right to cancel a student’s place on a course if full payment (or an agreed payment plan) has not been made.
9. No payment made to Impact Academies & Camps is refundable.
10. At times Impact Academies & Camps may provide methods of catch up lessons, such as a private lessons or holiday camps. Impact Academies & Camps may charge for these services. If Impact Academies & Camps does not charge for this service and a customer withdraws from the course before making full payment for the course, Impact Academies & Camps will have the right to demand payments for the catch up lessons initially offered for free.
11. Parent/student can pay full amount for the course (4 lessons / 12 lessons / 36 lessons), Impact Academies & Camps.

Online sessions
1. Online sessions refers to studying a course outside of Impact Academies & Camps’s premises.
2. Students, or their guardians, are responsible for ensuring they have access to the required hardware and software to study the course. This includes, but not limited to, computers, laptops, monitors, apps, programs, internet connections, headsets, microphones and gears. All expenses are to be paid for by the student or their guardian. Impact Academies & Camps holds no responsibilities to cover the cost for this in anyway or form. This includes, but not limited to, paying the supplying company or individual, reimbursements or discounts.
3. Students, or their guardians, are responsible to ensure a stable internet connection is available when joining online classes.
4. Students must be in a quiet room away from any distractions or noise.
5. Parents may need to be present to help students with any technical difficulties.
6. Software Academy’s tutors or representatives will have the right to mute or remove students from online classrooms if they reasonably deem it to be in the interest of the company or other students.

Authority, Suspension & Expulsion
1. Impact Academies & Camps reserves right to take steps it reasonably believes to be necessary to maintain discipline, ensure safety and wellbeing of staff, students & equipment.
2. Impact Academies & Camps reserves the right to suspend or remove any student whose attendance, work or behaviour is, in their reasonable opinion, unsatisfactory. Under such circumstances, Impact Academies & Camps will be under no obligation to return any fees & will have the right to demand payments for any unpaid sessions already delivered.

Annual Payments
1. Annual Payments are to be paid in full, including registration and course fees, prior to the start of the course, unless otherwise agreed.

Price packages
1. We offer packages for 1 month (4 lessons), 3 months (12 lessons) and 9 months (36 lessons). All prices are shown on our website and might be subject to change.
2. Monthly and 3 months payments must be completed prior to the start of the course. For 9 months package, the payment can be made in 2 instalments (as an option).
3. Impact Academies & Camps does charge late payment fees. Please check below section for ‘Late Fees’.
4. Impact Academies & Camps reserves the right to withdraw students if a payment has been missed.
5. It is your responsibility to monitor standing order payments are being made regularly. Please contact your own bank to arrange the standing order.

Cancellation Policy

1. For subscriptions to the full 9-month course(36 lessons), a written notice period of 90 days is required, submitted via email.
2. For 3-month (12 lessons) subscriptions, a written notice period of 30days is required, also submitted via email. Refunds are not available for 1-month pay-as-you-go plans.

Direct Debits
1. By setting up a direct debit, you provide your consent to Impact Academies & Camps to initiate a payment or series of payments of your behalf.
2. The default anticipated frequency of payments is once a month, however the exact frequency will be displayed when you’re setting up your direct debit plan.
3. The amount to be taken from your account will be displayed to you when setting up your direct debit plan.

Methods of payment

Methods of payment

• Credit Card / Debit Cards
• Direct Bank Transfer - bank details below
• Account Name: Robcor Ltd
• Bank: Monzo Bank, Broadwalk House, 5 Appold St, London, EC2A 2AG
• Sort Code: 04-00-03
• Account Number: 36272255
• BIC: MONZGB2L
• IBAN: GB14 MONZ 0400 0336 2722 55

Late Fees
1. Where a Direct Debit setup has been cancelled and therefore we are unable to collect your payment by the 5th of the month, a late fee of £20.00 will be added to your account.
Late fees are applied to each monthly instalment that is late for example 1 month in arrears = £20.00, two months in arrears = £40.00, three months in arrears = £60.00 and so on, for payments that are 2.4 months in arrears the months will be rounded up and late fees applied accordingly.
Financial difficulties
1. If at any point you have difficulty in meeting your agreed payments, please contact a member of staff on 07440023258 or email basildon@impactacademies.co.uk
Please note: if we have not heard from you before your payment is due, late fees will apply.

Photography & Videoing at Software Academy
1. From time to time Impact Academies & Camps will take photos, videos, audio recording, interviews, written reviews & feedback of children during their time with us.
2. This content is solely for the use of advertising and marketing which may appear on third party material such as websites and leaflets.
3. By enrolling your child onto a course with us, you are providing your consent to this. For further information on this or to opt out please email us detailing this to: basildon@impactacademies.co.uk
4. Please provide the following information in your email: Name of Child, Course Booked & Date of Booking
5.We will store photographs and videos of children securely, in accordance with our safeguarding policy and data protection law. We will protect a child's identity by never disguising any identifying information (for example the name of their school or a school uniform with a logo).

Personal Property
1. It is advisable that students do not bring with them any valuables.
2. Impact Academies & Camps holds no responsibility for the loss and damage of any personal property.

Processing information
Impact Academies & Camps will ensure that your data is processed fairly and lawfully. We will process information only where:

1. the law allows us to, or
2. you have given your consent, or
3. we have received a court order

Ensuring your personal information is safe and accurate
1. Impact Academies & Camps ensures that information held on our computer systems and in our paper filing systems is secure to guard against unauthorised or unlawful processing or accidental loss, destruction of, or damage to personal data.
2. In order to carry out its functions, Impact Academies & Camps may receive information about you from others or give information to others, but we can only do this in accordance with the law.
3. Any third parties from whom we receive personal data or to whom we pass personal data are also required to comply with the Data Protection Act.
4. Impact Academies & Camps only collects and records personal information that is necessary to carry out its functions, nothing more.
5. The information that we record is based on fact and, where opinion is recorded, it is relevant and backed up.

Data sharing
1. Impact Academies & Camps will only share personal data with those organisations that it is legally required to, and where sharing personal data is necessary we will comply with the Data Protection Act.

Retaining information
1. We will only retain information if a business need exists. It is not kept longer than is necessary for that purpose.